membership benefits

• We will give you a $10 coupon when you sign up.

Delivery Information

• Delivery period: Average business day Production 3–14 days / Delivery 1–3 weeks
• Shipping Method : Korea Post Office Ems
• Shipping available countries : United States, Canada, United Kingdom, France, Germany, Spain, Australia, Japan, Philippines, Singapore, Thailand, Hong Kong, Malaysia, Taiwan, Vietnam
• Shipping cost:  Free of charge over 300 USD, vary by country by country

Precautions for Handling Products

• The product is made of Sterling silver (Silver 925) and silver is a soft convenience metal, so be careful of physical friction and impact.
• Please note that due to the nature of silver products, discoloration occurs due to sulfur in the air, sweat, moisture, cosmetics, and detergents.
• The discoloration of silver products is a natural phenomenon caused by oxidation, so please keep them sealed as much as possible when not wearing them to minimize discoloration.

Exchange/Return and Refund Information

• All products are custom-made by hand after ordering and cannot be returned unless there is a defect in the product.
• The customer is responsible for the cost of returning the product, except for returns/exchanges due to the seller's fault (color, size, product defect, or product different from the product ordered).
• All products can be exchanged/returned within 7 days from the date of receipt, and general requests that have not been agreed upon may be withdrawn.
• All service requests can be received through e-mail or Instagram DM, and the service proceeds through consultation.

If exchange/return is possible

• Seller's fault (color, size, product defect, product different from ordered product)

If exchange/return is not possible

• After confirming the order, custom production is carried out by hand, so cancellation due to a simple change of mind during the production process is not possible.
• Exchanges/returns are not possible if you order the wrong size.
• Due to the nature of the work during product production, all products may have slight differences from the photos, bubble marks, and scratches, which cannot be a reason for return.
• In case the product is lost or damaged due to the fault of the consumer (except when the packaging is damaged to check the contents)
• Where the value of an object has clearly decreased due to use by the consumer
• For products produced individually, such as custom orders or requests for imprinting

Product Management Guide 

• Silver products are oxidized by moisture and air over time, causing discoloration. To prevent discoloration, keep them sealed.
• In case of discoloration, wipe gently with a soft or glossy cloth.
• If you use a separate silver cleaner, the emulsified part may be erased as well. Please be careful.

A/S

• The warranty period is one year after purchase. Repair costs may be incurred depending on the condition of the product, and round-trip shipping costs are borne by the consumer.
• A/S will be conducted after consultation, and please enclose the warranty with the product.

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