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010 4441 4030
์์ธ ์ข
๋ก๊ตฌ ๋ํ๋ฌธ๋ก9๊ธธ 12 (๋์๋)
2์ธต ๋์ดํฐ ๊ณต๋ฐฉ
membership benefits
- We will give you a $10 coupon when you sign up.
Delivery Information
- Delivery period: Average business day Production 3–14 days / Delivery 1–3 weeks
- Shipping Method : Korea Post Office Ems
- Shipping available countries : United States, Canada, United Kingdom, France, Germany, Spain, Australia, Japan, Philippines, Singapore, Thailand, Hong Kong, Malaysia, Taiwan, Vietnam
- Shipping cost: Free of charge over 300 USD, vary by country by country
Precautions for Handling Products
- The product is made of Sterling silver (Silver 925) and silver is a soft convenience metal, so be careful of physical friction and impact.
- Please note that due to the nature of silver products, discoloration occurs due to sulfur in the air, sweat, moisture, cosmetics, and detergents.
- The discoloration of silver products is a natural phenomenon caused by oxidation, so please keep them sealed as much as possible when not wearing them to minimize discoloration.
Exchange/Return and Refund Information
- All products are custom-made by hand after ordering and cannot be returned unless there is a defect in the product.
- The customer is responsible for the cost of returning the product, except for returns/exchanges due to the seller's fault (color, size, product defect, or product different from the product ordered).
- All products can be exchanged/returned within 7 days from the date of receipt, and general requests that have not been agreed upon may be withdrawn.
- All service requests can be received through e-mail or Instagram DM, and the service proceeds through consultation.
If exchange/return is possible
- Seller's fault (color, size, product defect, product different from ordered product)
If exchange/return is not possible
- After confirming the order, custom production is carried out by hand, so cancellation due to a simple change of mind during the production process is not possible.
- Exchanges/returns are not possible if you order the wrong size.
- Due to the nature of the work during product production, all products may have slight differences from the photos, bubble marks, and scratches, which cannot be a reason for return.
- In case the product is lost or damaged due to the fault of the consumer (except when the packaging is damaged to check the contents)
- Where the value of an object has clearly decreased due to use by the consumer
- For products produced individually, such as custom orders or requests for imprinting
Product Management Guide
- Silver products are oxidized by moisture and air over time, causing discoloration. To prevent discoloration, keep them sealed.
- In case of discoloration, wipe gently with a soft or glossy cloth.
- If you use a separate silver cleaner, the emulsified part may be erased as well. Please be careful.
A/S
- The warranty period is one year after purchase. Repair costs may be incurred depending on the condition of the product, and round-trip shipping costs are borne by the consumer.
- A/S will be conducted after consultation, and please enclose the warranty with the product.