Delivery period: Average business day Production 3–14 days / Delivery 1–3 weeks
Shipping Method : Korea Post Office Ems
Shipping available countries : United States, Canada, United Kingdom, France, Germany, Spain, Australia, Japan, Philippines, Singapore, Thailand, Hong Kong, Malaysia, Taiwan, Vietnam
Shipping cost: Free of charge over 300 USD, vary by country by country
Precautions for Handling Products
The product is made of Sterling silver (Silver 925) and silver is a soft convenience metal, so be careful of physical friction and impact.
Please note that due to the nature of silver products, discoloration occurs due to sulfur in the air, sweat, moisture, cosmetics, and detergents.
The discoloration of silver products is a natural phenomenon caused by oxidation, so please keep them sealed as much as possible when not wearing them to minimize discoloration.
Exchange/Return and Refund Information
All products are custom-made by hand after ordering and cannot be returned unless there is a defect in the product.
The customer is responsible for the cost of returning the product, except for returns/exchanges due to the seller's fault (color, size, product defect, or product different from the product ordered).
All products can be exchanged/returned within 7 days from the date of receipt, and general requests that have not been agreed upon may be withdrawn.
All service requests can be received through e-mail or Instagram DM, and the service proceeds through consultation.
If exchange/return is possible
Seller's fault (color, size, product defect, product different from ordered product)
If exchange/return is not possible
After confirming the order, custom production is carried out by hand, so cancellation due to a simple change of mind during the production process is not possible.
Exchanges/returns are not possible if you order the wrong size.
Due to the nature of the work during product production, all products may have slight differences from the photos, bubble marks, and scratches, which cannot be a reason for return.
In case the product is lost or damaged due to the fault of the consumer (except when the packaging is damaged to check the contents)
Where the value of an object has clearly decreased due to use by the consumer
For products produced individually, such as custom orders or requests for imprinting
Product Management Guide
Silver products are oxidized by moisture and air over time, causing discoloration. To prevent discoloration, keep them sealed.
In case of discoloration, wipe gently with a soft or glossy cloth.
If you use a separate silver cleaner, the emulsified part may be erased as well. Please be careful.
A/S
The warranty period is one year after purchase. Repair costs may be incurred depending on the condition of the product, and round-trip shipping costs are borne by the consumer.
A/S will be conducted after consultation, and please enclose the warranty with the product.
